Welcome to Ranger's Pet Outpost and Retreat®
1239 Minnesota Avenue, Winter Park, Florida 32789, United States
HELPFUL INFORMATION
THINGS YOU'LL WANT TO KNOW
ENROLLMENT PROCESS
Thank you for your interest in enrolling with Ranger's Pet Outpost and Retreat®. The enrollment process is simple. Once the process is fully completed you will be able to make reservations for services – based on availability of course. Enrollment is conducted in person to verify documentation, answer question and review content. The steps for enrollment are as follows:
- Complete, sign, submit and review Service Agreement with our Front Desk Staff. A PDF of our Service Agreement can be found at the bottom of this page - under FORMS AND INFORMATION or you can always pick up this form at our front desk.
- Complete and sign a – Pet Card – for each of your pets. Pet Cards will be provide to you after you have submitted a completed Service Agreement.
- Provide proof of current required vaccinations for each your pets. See a full list of vaccination requirements below - under VACCINATION REQUIREMENTS.
Enrollment is only required once and to keep your registration active you just have to continue to use our services - at least once - in every year following your initial registration. If you lapse in services usage - you will be required to repeat the enrollment process - during an open enrollment period.
Add a new pet - If you are a active current registered client and you get a new pet - you can add your new pet to your account at any time. You don't have to wait for an open enrollment period to - add your new pet.
Please keep us informed - please notify us of updates in your pets health and welfare needs, vaccination updates, change in contact information, caretakers and emergency contacts.
VACCINATION REQUIREMENTS
Sun Pet Care, Inc. requires all pets entering the facility, for any service, must be current on a set of core vaccinations.
- Canine: Rabies, Distemper, Parvo, Canine Influenza, Bordetella
- Feline: FVRCP - Rhinotracheitis, Calicivirus, Panleukopenia (Distemper),
Feline Leukemia
Canines that have received regular Bordetella and Canine Influenza vaccination are still at risk of contracting these infections. For further information regarding illnesses and vaccinations we recommend you consult with your veterinarian.
Vaccination records may be faxed to (407) 622-5197 or
emailed to rangers@rangerspetoutpost.com
Please verify and follow through with vaccine updates.
ADVANCED RESERVATIONS
- Reservations are required for all services.
- Reservations can be made in person or by calling (407) 622-4884 and speaking with a member of our Front Desk Staff.
Reservation wait list. In the event any of our services are full we will begin a reservation wait list. If you elect to be placed on a wait list – this does not guarantee the requested service will become available. Only when a confirmed reservation is cancelled can we offer a client on the wait list an accommodation.
Lodging space is limited. We recommend making all non-holiday lodging reservation at least two (2) weeks in advance of desired lodging dates. We recommend making summer vacation / holiday lodging reservations at least eight (8) weeks in advance of desired lodging dates.
All Holiday Lodging Reservations require an advance deposit. Holiday deposits are refundable up to 14 days prior to the holiday for which they are made. Lodging Reservation Deposits become non-refundable / non-transferable, for any reason including - an act of God, within 14 days prior to the holiday for which the reservation is made.
Daycare Reservation Cancellation. If you have a reoccurring daycare appointment and you are not bringing your dog, you must cancel this reservation before 7:00 am the day of reservation. IF YOU DO NOT CANCEL YOUR BOOKED DAYCARE RESERVATION YOU WILL BE CHARGED FOR THIS RESERVATION.
PARASITE PROTECTION
All pets entering the facility must be on a regular flea / tick preventative.
LEASH POLICY
You are required to control your pet at all times, on a leash or in a pet carrier,
when entering and leaving any Sun Pet Care, Inc. Property.
You are solely responsible for your pet’s behavior and any damages
or injuries resulting from your pet’s actions.
NO GLASS
When bringing support item (food or medication) for your pets we ask you to refrain from bringing glass items including containers, bottles, cups, scoops or spoons.
CELL PHONE FREE ZONE
Our parking and lobby area will be much safer and our staff can provide
better service if everyone refrains from cell phone usage - THANK YOU.
PARKING AREA SAFETY
To maintain a safe parking area we ask that you remain alert and drive with caution at all times.
TRANSACTION POLICIES AND PAYMENT METHODS
Payment is due before or upon completion of any service. Sun Pet Care, Inc. reserves the right to adjust fees for services without notice. Prices are subject to change. Sun Pet Care, Inc. accepts Cash, Debit Cards, VISA, MASTER CARD, DISCOVER, AMERICAN EXPRESS and Personal/Business Checks (with proper identification) as tender for services rendered.
You may place a credit or debit card on-file for services.
Your Credit/Debit Card will be charged for services if no other form of payment is presented at the time services are completed. Placing a credit or debit card on file indicates that you authorize Sun Pet Care, Inc. to charge the credit or debit card on file for completed services or for a deposit/prepayment of specified services (i.e. Daycare Packages, Holiday Boarding Deposits, etc.). Contact a member of our front desk staff for assistance with placing credit or debit card on file.
A surcharge of 3.00% will be applied to purchases paid with a credit card. The surcharge is not greater than the cost of acceptance of credit cards. Surcharge adjustments will appear on credit card receipts. A surcharge is not be applied to debit cards. Any purchases made with a debit card, cash or check will not include a surcharge. Please ask for assistance if you would like to update your payment method to a debit card.
RIGHT TO REFUSE SERVICES
To protect the health and well-being of your pet/s, other pets,
our staff and clients - Sun Pet Care, Inc. reserves the right to
immediately cancel, refuse or suspend any and all services.
